Have you ever received a work order in your service department that simply says, “It’s broken” or “Fix it”? While brief, these descriptions don’t help move units efficiently through the department or ensure customer satisfaction. By implementing specific strategies, you can enhance the customer experience and boost your bottom line. Join dealership trainer Bob Clements of Bob Clements International for a tactical workshop on asking the right questions at check-in, optimizing high-capacity service days, and establishing a triage process to increase profitability.